Pre-Hire Screening
StepOne Survey II ® is a brief pre-employment assessment that measures an individual's basic work-related values. Work-related values that we closely examine in our SOSII include: employee background, employment history, integrity, personal reliability, and work ethic. This pre-employment assessment is used primarily as a screening tool early in the candidate selection process.
Measures
- Personal integrity
- Propensity for substance abuse
- Reliability
- Work ethic
- Attitudes toward theft
- Employee background
- Employee history
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Customer Service Profile
Customer Service Profile® is a customer service assessment that measures how well a person fits specific customer service jobs in your organization. This employee assessment is based on various characteristics identified through Profiles International’s carefully compiled research. It includes a customer service skills test and customer representative test. There are also vertical specialty versions available in hospitality, healthcare, financial services, and retail.
Measures
- Individual's Customer Service Perspective
- Individual's Behavioral Characteristics
- Individual's Proficiencies
- Service Skills
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| Download Customer Service Sample Selection Report |
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Other Assessments And Solutions for
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360 Feedback Survey
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Understanding & Improving a Manager - Employee Working Relationships
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Team Building and Team Balance
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Workplace Engagement Survey
Contact Us to Learn More
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| Download Job Fit/Match Sample Placement & Interview Report |
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| Download PMF Compatibility Sample Report |
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| Download Sales Aptitude & Placement Sample Report |
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Multi-Purpose Assessment Tool
Pre-Hire Job Match - Job Fit - Employee Succession Planning
The ProfileXT® is a multi-purpose, total person employee assessment used for selection, development, training, managing, and succession planning. This employee assessment measures how well an individual fits specific jobs in your organization, and the results can be used during the preemployment training or succession planning stages.
ProfileXT® is customizable, and peak job performance models can be developed by company, position, manager or geography. Used as a prehire tool to find the best-matched candidate for a particular job; it is also used to develop job descriptions and job performance models. ProfileXT® reports help managers interview and select people who have the highest probability of being successful in a role, and provide practical recommendations for coaching them to maximum performance.
Measures
- 20 performance indicators
- Thinking and reasoning
- Behavioral traits
- Interests
- Aptitude test
USE NOTE: Pre-Hire & Current Employees
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Managerial Fit - Compatibility Tool
The PMF® provides your managers with a road map and guide with greater insight into understanding each of their direct reports by measuring the 7 critical aspects of compatibility between the manager and their employee. The report presents the manager with an in-depth look at the similarities and differences between their's and employee's approach to learning, as well as six critical dimensions of compatibility. Managers use this information for adapting their styles in order to get the most from each employee to improve communication, increase engagement, satisfaction, and productivity; and reduce employee turnover.
Measures
- One’s approach to learning
- Self-assurance
- Self-reliance
- Conformity
- Optimism
- Decisiveness
- Objectivity
USE NOTE: Used as a Pre-Hire tool for candidates and for manager's current employees
REQUEST PRICING & BROCHURES (click here)
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Our ROI program produces a summary report that clients use to cost justify their assessment investment. Below are a few examples of successful client ROI studies.
Case Studies
- A hospital dramatically reduced new hire turnover in their food service department
- A retail chain significantly reduced employee theft and absenteeism
- A high tech company reduced turnover in their engineering department
- A call center reduced turnover and improved customer satisfaction scores
- A pharmaceutical company dramatically grew sales revenue in a 12 month period
- A utility company successfully selected several senior executives that fit their organization’s culture
- A bank, hospital and hotel improved their customer satisfaction scores using customer service assessments designed for their industry
What challenges is your company facing? Contact Us and we will demonstrate how our program will more than pay for itself. Request More ROI Information and Case Studies (click here)
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DISC Workplace & Team Development
A "DISC" based assessment tool developed for the workplace environment, the Profiles Performance Indicator™ is a management tool that provides managers and leaders with essential information to more effectively manage the performance of their employees. The PPI provides key insights to understand your employee, what motivates them and how to improve their performance. This assessment also has a Team Analysis feature which shows the manager the team strengths and weakness and how a manager should respond to these weaknesses. This feature also enables the manager to build teams, improve teams, and understand how to most effectively help teams and its members achieve team goals.
Measures for Individual
- 6 Behavioral indicators in the following critical, job-related competencies and provides suggestions for improving performance. (Productivity, Quality of Work, Initiative, Teamwork, Problem Solving, Adapting to Change)
- Response to job related stress, frustration and conflict
Measures for Manager Report
- How to motivate the employee
- Motivational Intensity
- Coaching Tips
Measures for Team Report (12 members)
- Team Balance
- Strengths and weaknesses of the overall team
- Describes each team member’s characteristics compared to the team leader’s characteristics in the 12 Team Factors. (Control, Social, Patience, Precision, Ambition, Composure, Positive Expectancy, Analytical, Results Orientation, Expressiveness, Team Player, Quality Orientation)
- Describes methods a leader can use to maximize the performance of each member as part of the team and what roles the leader must play on the team.
Test drive the PPI (click here)
Take it and then Request and Purchase your PPI Report (click here)
Request Sample Reports (click here)
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Request Sample Reports for PPI Team Assessment and Team Balance Reports. Request Sample Reports for the PXT Team and or PXT Leadership Report. (click here)
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Sales Aptitude and Job Fit
PSA® measures how well a person fits specific sales jobs in your organization so that you can optimize sales performance. It is used primarily for selecting, onboarding and managing sales people and account managers. The "job modeling" feature is unique, and can be customized by company, sales position, department, manager, geography, or any combination of these factors. The sales assessment enables you to evaluate an individual based on the qualities required to perform successfully. The data are based on your top-performing sales people in a specific sales job in your organization. This sales assessment also predicts on-the-job performance in seven critical sales behaviors: prospecting, call reluctance, closing the sale, self-starting, working with a team, building, and maintaining relationships, and compensation preference.
Measures
- 20 Performance Indicators
- Seven Critical Sales Behaviors
- Sales Evaluation
- Sales Aptitude Test
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