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HR Challenges

HR Culture Captains
Author: Ron Hiller l  Published Date: 3/14
Every organization has its distinct culture. Organizational cultures vary like the colors on a painter's palate.

An organization's culture manifests in that pervasive feeling employees harbor about their job and their employer. This latent feeling when compounded over time in no small way plays a vital role in the success or failure of a company. 

Why Culture Matters

The long term success of any company is entirely based on sustaining and growing its base of satisfied customers. Happy employees make for happy customers.  The surest way to out distance the competition and ensure your company's longevity is by fostering a culture that produces happy employees. Take a tip from the sage old farmer "Contented cows give more milk".   

The Culture Question

Which company would you prefer to work for?


A company that paid more but employees had no voice, fear trumped trust, and there was no opportunity to grow your skills?

Or a company that paid a little less but was keen to hear what you had to say, trust levels were high and the company was committed to growing your skills? 


HR's Responsibility
HR has a duty to champion a culture that will sustain the organization.  HR must serve as the culture watch dogs, the honest brokers, the culture gate keepers, just as their cohorts are guardians for their respective domains.

The Culture Quiz

  • Do employees complete a self-assessment during the review process?
  • Are employees able to share their performance record notes with their supervisor?
  • Do employees have a Personal Development Plan?
  • Have employees participated in a satisfaction survey in the past 18 months?
  • Does management share the results of satisfaction surveys with employees?
  • Does management act on the results of satisfaction surveys?
  • Do employees have annual skip level meetings with their supervisor's manager?
  • Is there an open door policy?
  • Is there an employee suggestion box strategy?
  • Are regular newsletters given to employees?
  • Do employees attend town hall meetings?

The above is provided as thought starters and hopefully will inspire the culture captain in you to create your own goals for your organization and thus provide a road map to take your organization's culture to the next level.

Fostering a Healthy Organizational Culture
Author: Ron Hiller l  Published Date: 5/14
Organizations have their unique cultures and no two are alike. An organization's culture manifests in the pervasive and enveloping feeling employees harbor about their job, career, and employer. Culture is a latent abstract mood that hangs like an invisible blanket over the work environment. Because it is intangible it is often dismissed as inconsequential. Cultures vary like the colors on a painter's palate and they can be positioned on a continuum some place between toxic on the far left and trusting on the far right.

Why Culture Matters
Countless case studies have identified a correlation between culture and productivity, customer satisfaction and employee retention. Culture’s impact on an organization when compounded over time, in no small way plays a vital role to the success or failure of a company.  

Culture & Customers

The long-term success of any business is predicated on sustaining and growing its base of satisfied customers. The surest way to out-distance the competition and ensure the longevity of a business is to foster a culture that produces happy employees. Happy employees make for happy customers.  Take a tip from the sage old farmer, “Contented cows give more milk."  Although this principle appears to be self-evident it begs the question; how is it that there are so many unhappy employees?

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